Managing sending domains

Learn how to manage sending domains.

What we'll cover

1. Concepts
2. How to add a sending domain
3. How to delete a sending domain

1 Concepts

Sending domain requirement
To provide the best deliverability possible, we require that our users only send email from validated sending domains. Due to this, you must add a sending domain before you can send an email.

Domain vs. Subdomain
When choosing a sending domain, we highly suggest using a subdomain instead of a domain. For example, if your domain is breckwerx.com we would suggest using email.breckwerx.com and not breckwerx.com. Using a subdomain for email marketing protects the reputation of your main domain, ensuring that any issues with spam or blacklisting do not affect your primary business communications. It allows for better tracking and analysis of marketing campaigns, enhances security through more granular email authentication settings, and provides organizational clarity by distinguishing different types of emails. Additionally, it offers flexibility in managing dedicated IPs and email services, projecting a professional and well-organized image.

2 How to add a sending domain

Here are the steps:

1. Go to the domains page in your account settings. Account > Domains.
2. Click the '+' button at the top-right
3. Click From in the domain types and click Next
4. Enter the sending domain you would like to use. Be sure to review the concepts above before choosing your sending domain.
5. If you manage your own domain, update your DNS based on the records shown.

   Note: If you need to implement SPF alignment within DMARC, please contact our support team.

6. If you do not manage your own domain, click the Send to DNS manager link on the bottom right. This will open a pre-built email that you can send to whomever manages your domain so they can update the DNS records.
7. Once the DNS has been updated click Verify now to be validate that the records were set up correctly. DNS changes may take up 24 hours to propagate.

   Note: We automatically check the DNS records every hour. If DNS records are updated and the system shows that it's still not valid, you can click Verify later and come back later to check.

   Note: If you use Cloudflare for your DNS, please make sure that the "proxy" setting is disabled.

3 How to delete a sending domain

Here are the steps:

1. Go to the domains page in your account settings. Account > Domains.
2. Click the trash can icon to the right of domain's status
3. Enter delete to confirm.

   Note: A valid sending domain is required to send a campaign or any email, if you delete your sending domain you must add another one and validate it to be able to send a camapign again.