Upload images and files to Tarvent so you can use them in campaigns and pages. This includes campaign images (logos, banners, product shots), plus downloadable files (PDFs, spreadsheets, guides, and more).

What we’ll cover

1. Where to upload files
2. Upload from Library (main navigation)
3. Upload from editors (image/document managers)
4. Use the upload dialog
5. Import from a URL
6. Upload a ZIP of images
7. About the overwrite setting
8. Supported file types
9. Where you can use uploaded files
10. Testing tips for email clients
11. FAQ

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Where to upload files

You can upload files in two ways:

• From Library in the main navigation (best when you’re organizing assets first).
• From within editors using the image manager or document manager (best when you’re building content and need an asset on the spot).

Tip: If you’re building a campaign and realize you’re missing an image, upload it right from the editor. If you’re prepping a batch of creative (or client assets), uploading from Library is usually faster.

Upload from Library (main navigation)

1. In Tarvent, click Library in the main navigation.
2. Click New item.
3. Choose the item type:
   • Image (for campaign and page images)
   • File (for downloadable documents and resources)
   • Content block (cannot be uploaded)
4. Select Image or File to open the upload dialog.
5. Upload using drag-and-drop, browse, or import from a URL (see the sections below).

Note: Content blocks cannot be uploaded. They are created inside Tarvent (for example, reusable sections you can insert into campaigns).

Upload from editors (image/document managers)

You can also upload while you’re working on content. Many Tarvent editors include an image manager or document manager that opens your library and lets you upload immediately.

This upload flow is available anywhere Tarvent lets you select an image or link to a file, such as a campaign editor or page editor.

1. Open the editor where you’re adding content.
2. Open the image manager (for images) or document manager (for files).
3. Choose Upload (or New, depending on the screen) to open the upload dialog.
4. Upload using drag-and-drop, browse, or import from a URL.

Use the upload dialog

Whether you upload from Library or from an editor, you’ll use the same upload dialog.

Upload by dragging and dropping

1. Drag one or more files (or a ZIP) onto the upload area.
2. Choose whether you want to Overwrite existing files with the same filename.
3. Click Add to upload.

Upload by browsing

1. Click the upload area to browse your computer.
2. Select one or more files (or a ZIP), then confirm.
3. Choose whether you want to Overwrite existing files with the same filename.
4. Click Add to upload.

Tip: If you plan to use an image in a campaign that will be sent more than once, use a filename that is specific to that campaign (for example: spring-sale-hero-v1.png). This helps avoid accidental overwrites later.

Import from a URL

You can upload an asset without downloading it first by importing from a URL.

1. Open the upload dialog.
2. Paste the direct file URL into the Import from URL field.
3. Confirm the overwrite setting (if applicable).
4. Click Add to import.

Note: Import from URL works best with direct links to the file itself (not a webpage). If the URL requires a login, the import may fail.

Upload a ZIP of images

Tarvent supports uploading a .zip file containing images. This is the fastest way to add a large set of creative at once.

1. Create a ZIP file that contains the images you want to upload.
2. Open the upload dialog and drag and drop the ZIP file (or browse to select it).
3. Choose your Overwrite preference. This setting applies to each image extracted from the ZIP.
4. Click Add to upload.

Important: When uploading a ZIP, Tarvent extracts all supported image files and ignores any folder/path information. Only the filenames matter. For example, these two files would be treated as the same filename collision:

• client-a/header.png
• client-b/header.png

In the example above, the Overwrite setting determines whether Tarvent overwrites the existing header.png or stores the new upload under a different internal name.

About the overwrite setting

The Overwrite toggle controls what happens when you upload a file that has the same filename as an existing file.

• Overwrite ON: The existing file is replaced. If that file is already referenced by a campaign or page, the content served from that file’s URL will be updated to the new version.
• Overwrite OFF: Tarvent keeps the original file and stores the new upload under a different internal name. You can then choose which one to use.

Warning: Emails reference images by URL (they don’t embed the image data). If you overwrite an image that was used in a previously-sent campaign, that previously-sent email can display the updated image. To prevent surprises, use unique filenames per campaign and avoid overwriting campaign creative after a send.

Also note: due to caching, overwritten files may take up to 24 hours to refresh everywhere.

Supported file types

Images

• jpg, jpe, jpeg, gif, png, bmp, psd, tif, tiff, svg, indd, ai, eps

Files

• doc, docx, rtf, odt, ott, pdf, pub, pages, mobi, epub, xlsx, xls, csv

Where you can use uploaded files

Files uploaded to Tarvent can be linked to from:

• Campaigns
• Landing pages
• Sign-up forms
• Preference pages
• Opt-out forms

In most editors, you’ll either select an image from your library or insert a link to a file using the document/file picker.

Testing tips for email clients

Some file types and links can be handled differently depending on the email client (Gmail, Outlook, Apple Mail, mobile apps, and more). If you’re linking to a download (like a PDF or spreadsheet), we recommend testing before sending widely.

• Send a test email to a few inboxes (Gmail + Outlook is a good start).
• Click the link from both desktop and mobile.
• Confirm the file opens or downloads as expected.
• If the file is large, verify load time on mobile networks.

FAQ

Can I upload content blocks?

No. Content blocks are created inside Tarvent and cannot be uploaded as files. Use Image or File when uploading from Library.

Why did my ZIP upload ignore folders?

Tarvent ignores folder/path information inside ZIP files and extracts images by filename only. If two images share the same filename, the overwrite setting determines whether the original is replaced or a new stored filename is created.

Why does an overwritten image take time to update?

Caching can delay how quickly changes appear across servers and email clients. Overwritten files may take up to 24 hours to refresh everywhere.

What’s the safest way to manage campaign images?

Use unique filenames per campaign (or per version), and avoid overwriting images that have already been used in a sent campaign. If you need a "latest logo" that updates everywhere, store that logo as a dedicated file and overwrite it intentionally.