Manually add contacts to a journey

Learn how to manually add contacts to a running journey and how manual add and remove actions work with journey settings.

What we'll cover

1. Concepts
2. How to manually add contacts
3. How journey settings affect manual adds
4. How to remove contacts from a journey
5. Best practices
6. FAQ
7. Need help?

1 Concepts

Running journeys only
Manual add actions are available for journeys that are currently running.

Settings still apply
Run-once, multi-run, and simultaneous-run settings still control whether a contact can enter.

Manual removal
You can manually remove contacts from a journey when needed for testing or operational exceptions.

Note: Journeys use the selected audience for contact data, criteria, and related fields.

2 How to manually add contacts

Here are the steps:

1. Open the contact list or audience segment you want to use.
2. Use the contact action menu for a single contact, or use a batch action for multiple contacts.
3. Choose the running journey to add contacts to.
4. Confirm the action, and then monitor the journey to make sure contacts entered.

3 How journey settings affect manual adds

This section explains how to use this feature inside the Journey editor.

4 How to remove contacts from a journey

Here are the steps:

1. Open the contact list or audience segment you want to use.
2. Use the contact action menu for a single contact, or use a batch action for multiple contacts.
3. Choose the running journey to add contacts to.
4. Confirm the action, and then monitor the journey to make sure contacts entered.

5 Best practices

• Use clear names for triggers and steps
• Test with a small internal segment first
• Review the full map before starting

6 Journey notes

• Journey settings will apply. Therefore, if the journey only allows a contact to enter a journey once and the contact has already gone through the journey, this will not add the contact again.
• Only running journeys will be listed.
• Depending on the number of contacts, this can take some time to process.

7 FAQ

8 Need help?

If you need help with Tarvent Journeys setup, troubleshooting, or strategy, contact support. We are happy to help.