Journey troubleshooting
This article explains how to use journey troubleshooting in Tarvent Journeys.
What we'll cover
1 Concepts
Purpose
This article explains how to use Journey troubleshooting in Tarvent Journeys.
Where to find it
Open the journey editor and use the left panel, the journey map, or the right-side editor depending on the feature you are working with.
Save changes
After changing settings, click Save to keep the update.
Note: Most journey items are configured in the right-side editor after you click the item in the journey map.
2 Common issues
Common issues:
- Journey not running
- Trigger or step is not fully configured
- Contact criteria do not match the contact
- Path logic does not route where expected
3 How to troubleshoot
Here are the steps:
- Confirm the journey is running and the expected trigger or step is configured.
- Review the item settings in the right-side editor, including contact criteria.
- Check the journey map for skipped, unconfigured, or incorrect path logic.
- Retest with a small internal segment after making changes.
4 FAQ
Can I use this in a running journey?
Most journey features can be updated while a journey is running, but test carefully when contacts are already active.
Do journey settings still apply?
Yes. Journey-level settings and contact criteria continue to affect how contacts move through the journey.
What is the safest way to test?
Use a small internal segment or a draft journey before launching to a larger audience.
5 Need help?
If you need help with setup or troubleshooting, contact support. We are happy to help.