Delete a journey
This article explains how to use delete a journey in Tarvent Journeys.
What we'll cover
1 Concepts
Purpose
This article explains how to use Delete a journey in Tarvent Journeys.
Where to find it
Open the journey editor and use the left panel, the journey map, or the right-side editor depending on the feature you are working with.
Save changes
After changing settings, click Save to keep the update.
Note: Most journey items are configured in the right-side editor after you click the item in the journey map.
2 How to do it
Here are the steps:
- Open Journeys and locate the journey or item you want to delete.
- Use the options menu and select Delete.
- Review the warning message carefully.
- Confirm the deletion.
3 Best practices
- Test with a small internal segment first
- Use clear names for triggers, steps, and paths
- Review Apply to which contacts criteria carefully
- Make changes to live journeys carefully when contacts are active
4 Journey notes
- When a journey is deleted, it is also reset, meaning all statistics are removed. Tarvent support will not be able to recover statistics from a deleted journey.
5 FAQ
Can I use this in a running journey?
Most journey features can be updated while a journey is running, but test carefully when contacts are already active.
Do journey settings still apply?
Yes. Journey-level settings and contact criteria continue to affect how contacts move through the journey.
What is the safest way to test?
Use a small internal segment or a draft journey before launching to a larger audience.
6 Need help?
If you need help with setup or troubleshooting, contact support. We are happy to help.