Send notification email step

Learn how to use the Send notification email step in Tarvent Journeys, what it does, and when to use it in your automation flow.

What we'll cover

1 Concepts

What this step does
The Send notification email step sends an internal or external notification email when a contact reaches the step.

Common settings you will see

Here are the steps:

Open the journey, and add or click the Send notification email step.
Select internal Recipients, and add External recipients if needed.
Use Edit message to customize the notification content.
Set Apply to which contacts if you only want notifications for certain contacts, and click Save.

Use contact criteria so internal teams only receive notifications for high-value or exception contacts.

Sales alerts: Notify a salesperson when a contact reaches a high-intent stage.
Support handoff: Notify a support or success team member when a contact completes onboarding.
Operations review: Notify a shared inbox when a contact meets a specific compliance or verification condition.

Here is how this step behaves in a live journey so you can configure it with fewer surprises.

Within the email editor, use the "Insert merge tag" to personalize the email, including added the contact’s data. Refer to the "Journey" data for journey-specific merge fields.
Notification emails are sent immediately.

Can I send notifications to people outside my account?

Yes. Use External recipients to send a notification to external email addresses.

Is this step for customer emails?

No. This step is typically used for internal or operational notifications. Use Send email for customer-facing messages.

Can I customize the notification content?

Yes. Use Edit message to control the notification content.

If you need help setting up journeys, contact support. We’re happy to help.