Exit a journey step
Learn how to use the Exit a journey step in Tarvent Journeys, what it does, and when to use it in your automation flow.
What we'll cover
1 Concepts
What this step does
The Exit a journey step ends the current journey for the contact when the contact reaches the step.
Common settings you will see
- Name
- Settings
- Apply to which contacts
- Delete
- Save
2 How to configure this step
Here are the steps:
- Open the journey, and add or click the Exit a journey step.
- Review any available Settings for how the step should behave.
- Set Apply to which contacts if only some contacts should exit at that point.
- Click Save.
Use clear names like Exit after conversion so teammates can see why the branch ends.
3 Use cases and business examples
- Goal completion: End the journey when contacts reach the desired outcome.
- Sales handoff: Exit contacts from marketing automation before manual sales follow-up.
- Branch control: End one branch cleanly so contacts do not continue to later steps.
4 Step notes
Here is how this step behaves in a live journey so you can configure it with fewer surprises.
- This will have no impact if the journey select is not running or the contact isn’t in the journey.
- You do not need to use this step at the end of a journey as the contact will automatically end the journey. This is typically used to exit a contact from another journey.
5 FAQ
Can I use contact criteria with this step?
If the step includes Apply to which contacts, you can limit the step to all contacts or only contacts that match criteria.
Can I edit this step in a running journey?
Yes. You can edit the step in a running journey. Changes usually apply quickly, so test carefully.
What happens if this step is not configured?
A step that is not fully configured may be skipped in a running journey until you finish the setup.
6 Need help?
If you need help setting up journeys, contact support. We’re happy to help.