Journey contact activity and statuses

Use the Contacts report to see which contacts entered a journey during the selected date range and where they are now in the journey.

What we'll cover

1. Concepts
2. How to use the Contacts report
3. Columns and table tools
4. Statuses and current step
5. FAQ
6. Need help?

1 Concepts

Date-based contact list
The Contacts report shows contacts that entered the journey during the selected date range.

Current step
The report shows the contact's current step, which is useful for spotting where contacts are waiting or getting delayed.

Multiple entries
If the journey allows multiple runs, the same contact can appear more than once - one row for each time the contact entered the journey.

2 How to use the Contacts report

1. Open the journey and go to Reports.
2. Select the Contacts tab.
3. Set the Date range in the top right.
4. Use the search box to find a contact by email address.
5. Click any column header to sort the list.
6. Click a contact row to open contact details, including profile information, engagement score, activity, and more.

3 Columns and table tools

Common columns
The table can include columns such as Email, Status, Current step, Entry date, and Completion date.

Column chooser
Use the gear icon in the top right of the table to control which columns are shown.

Refresh
Use the refresh icon at the bottom right of the table to reload data.

4 Statuses and current step

Active
The contact is currently in the journey and has not completed or exited.

Completed
The contact reached the last step and completed the journey.

Exited
The contact left before completion, such as through a smart stop, an Exit a journey step, or manual removal.

Current step details
The Current step column shows where the contact is now. For wait steps, the step name makes it easy to see where the contact is paused.

5 FAQ

6 Need help?

If you need help with the Contacts report, contact Tarvent support and include the journey name and date range you are reviewing.