Split and path steps overview

This article explains how to use the split and path steps overview in Tarvent Journeys.

What we'll cover

1. Concepts
2. What is included
3. How to use it
4. Journey notes
5. FAQ
6. Need help?

1 Concepts

What this step does
The Split and paths overview step performs an action or controls flow inside a journey.

Step settings
Configure the step in the right-side editor, and click Save after making changes.

Contact criteria
Many steps support Apply to which contacts so the step only runs for contacts who match selected criteria.

Note: After adding a step to the map, click it to open the step editor on the right and configure the settings.

2 What is included

This overview page is a starting point for understanding the related journey features and how they work together.

• Key concepts for Split and paths
• Setup guidance and common patterns
• FAQ and troubleshooting tips

3 How to use it

Here are the steps:

1. Open the journey and go to the relevant area in the left panel.
2. Review the available options and how they affect the journey.
3. Configure one test example in a draft journey.
4. Save the changes, and confirm the behavior before using it in production.

4 Journey notes

• Decision split supports up to 10 total paths, including the default path.
• Every non-default decision path needs criteria. If any required path criteria are missing, the step is not considered configured and the journey cannot be started.
• If a contact does not match any defined decision path, the contact follows the default path.
• Engagement split checks the selected campaign event when the contact reaches the step. If you want to wait for engagement first, place a Wait until step before it using the same criteria.
• Random split is useful for A/B-style testing different journey paths in a single journey.

5 FAQ

6 Need help?

If you need help with setup or troubleshooting, contact support. We are happy to help.