Wait steps overview

This article explains how to use the wait steps overview in Tarvent Journeys.

What we'll cover

1. Concepts
2. What is included
3. How to use it
4. Journey notes
5. FAQ
6. Need help?

1 Concepts

What this step does
The Waits overview step performs an action or controls flow inside a journey.

Step settings
Configure the step in the right-side editor, and click Save after making changes.

Contact criteria
Many steps support Apply to which contacts so the step only runs for contacts who match selected criteria.

Note: After adding a step to the map, click it to open the step editor on the right and configure the settings.

2 What is included

This overview page is a starting point for understanding the related journey features and how they work together.

• Key concepts for Waits
• Setup guidance and common patterns
• FAQ and troubleshooting tips

3 How to use it

Here are the steps:

1. Open the journey and go to the relevant area in the left panel.
2. Review the available options and how they affect the journey.
3. Configure one test example in a draft journey.
4. Save the changes, and confirm the behavior before using it in production.

Note: Use a wait limit where available so contacts are not stuck in the journey indefinitely.

4 Journey notes

• A standard Wait step starts counting from the moment the contact reaches the step.
• Wait steps have a maximum wait time of 30 days.
• If you use Any date or Any time options, Tarvent uses only the part you selected and schedules the next matching time accordingly.
• For more real-time progression based on behavior or profile updates, use a Wait until step instead of a fixed Wait step because Wait until re-evaluates approximately every 15 minutes.

5 FAQ

6 Need help?

If you need help with setup or troubleshooting, contact support. We are happy to help.