Join and Go to steps

This article explains how to use the join and Go to steps in Tarvent Journeys.

What we'll cover

1. Concepts
2. How to use it
3. Use cases and examples
4. Journey notes
5. FAQ
6. Need help?

1 Concepts

What this step does
The Join and Go tos step performs an action or controls flow inside a journey.

Step settings
Configure the step in the right-side editor, and click Save after making changes.

Contact criteria
Many steps support Apply to which contacts so the step only runs for contacts who match selected criteria.

Note: After adding a step to the map, click it to open the step editor on the right and configure the settings.

2 How to use it

Here are the steps:

1. Open the journey you want to work with.
2. Locate the item in the journey map or add it from Add if it is not already on the map.
3. Click the item to open the editor on the right side.
4. Configure the settings for your use case, and then click Save.

3 Use cases and examples

Common use cases:

• Branch contacts by behavior or profile criteria
• Run A/B path tests with a random split
• Rejoin multiple paths before a shared next step

Pro-tip: Keep the journey path simple first, and then add more conditions or branches after the basic flow is working.

4 Journey notes

• Join is a 2-step setup and is only for merging 2 paths back together. It cannot be used like a Go to step.
• When selecting the join or routing destination, do not choose the last position in a path if there are no steps after it except Complete journey. The destination path needs at least one step after the join point.
• Go to can route a contact to almost any point in the journey, but the start of the Go to must be placed at the end of a path.

5 FAQ

6 Need help?

If you need help with setup or troubleshooting, contact support. We are happy to help.