Managing your payment method

This guide covers how to add or update the card on your account, how Tarvent keeps your card details secure, and what to do before a card expires. Keeping a valid card on file is the simplest way to avoid an interruption to your service.

In this guide, you'll find:

Adding or updating your card
Your default card
How your card is kept secure
When a card is about to expire
FAQs

1 Adding or updating your card

Go to Account > Billing and open your payment method. Enter your card details in the secure form and save. That's it. The new card is stored and used for your next charge.

If your bank asks you to confirm the card (for example, with a one-time code or an approval in your banking app), you'll be prompted to complete that step as you save. This extra check is required by some banks and helps prevent fraud.

Tip: Updating your card takes effect immediately. If a payment recently failed, saving a working card lets the next automatic retry go through. See When a payment is declined.

2 Your default card

The card on your account is your default payment method. It's used for your plan renewals, add-on purchases, and any overage. When you save a new card, it becomes the one we use going forward.

3 How your card is kept secure

Your full card number never touches Tarvent's systems. It goes directly to our payment processor over a secure connection. Tarvent only keeps the details needed to show you which card is on file and to bill you, such as the card brand, the last four digits, and the expiration date.

This keeps your card data in the hands of a dedicated, industry-certified payment processor rather than on our servers.

4 When a card is about to expire

If the card on file is approaching its expiration date, we email the account owner ahead of time so there's a chance to update it before a renewal is affected. Updating it is the same quick process described above.

5 FAQs

Does Tarvent store my full card number?

No. Your full card number is held by our payment processor, not by Tarvent. We keep only the brand, last four digits, and expiration date so you can recognize the card on file.

How do I change the card you bill?

Go to Account > Billing, open your payment method, and save a new card. It replaces the previous one for all future charges.

Why was I asked to confirm my card with my bank?

Some banks require an extra verification step (often a code or an in-app approval) to protect against fraud. Completing it once when you save the card lets future charges run automatically.

What happens if my card expires without me updating it?

Your next charge may be declined. We email you before the card expires and again if a charge fails, with a link to update it. See When a payment is declined.