Add-ons, usage, and overage
Beyond your plan, Tarvent has a few ways to extend what your account can do: transactional email credits and branded tracking domains, plus contact overage and auto-scaling for accounts that use them. This guide gives you the overview of each and where to learn more, and shows you where to track your usage.
In this guide, you'll find:
1 Transactional email
Transactional emails are one-to-one messages sent through the API, such as receipts, confirmations, and password resets. Every account includes a free monthly allowance of credits (one credit per recipient), and you can select a larger monthly amount as your volume grows.
- Credits are a monthly amount that resets each billing cycle and don't roll over, so pick an amount that fits your typical monthly volume.
- On a purchased amount, sending past your credits is billed as overage; on the free allowance, sending pauses until credits reset.
- An optional event-storage setting keeps transactional message data longer for an added percentage of the credit price.
For the full picture, see Transactional email credits, billing, and overage, and to start sending, Get started with transactional email.
2 Branded tracking domains
Branded tracking domains let you use your own domain for the tracked links, hosted forms, and landing pages in your sending, instead of a shared Tarvent domain. Paid plans include up to 50, and an add-on can raise the limit if you need more.
See Get started with branded tracking domains and Branded domains billing and tiers.
3 Contact overage
Contact overage is an optional setting that lets your audience grow past your plan's contact tier without immediately moving you to a higher plan. It isn't on for every account, so it applies only if your account has it enabled.
When contact overage is active:
- Contacts above your tier are billed at a set per-contact rate, shown in your plan view so you always know the cost.
- Overage is totaled after the billing period and charged separately, as a monthly true-up.
- There's a cap on how much overage can be added in a period, so your bill stays predictable rather than growing without limit.
- Overage doesn't apply during your account's first month of service.
4 Auto-scaling
Auto-scaling is a different optional setting. Instead of billing extra contacts at an overage rate, it moves your account to the plan tier that matches your actual usage, so you're always on the right-sized plan. Like overage, it's off unless your account has it enabled.
5 Tracking your usage
Go to Account > Overview to see where you stand:
- Your contact count against your tier, and any projected contact overage quantity and cost
- Transactional email credits used against your monthly amount
- Whether contact overage or auto-scaling is enabled on your account
Tip: If you regularly approach your contact tier, compare the cost of overage against simply moving up a tier. Your plan view shows both so you can choose what's cheaper for your volume.