Understanding your plan
Your Tarvent plan sets how many contacts you can store, how much you can send, and which features you have access to. This guide explains how plans are sized, where to see what you're on today, and how billing frequency works, so there are no surprises.
In this guide, you'll find:
- What your plan includes
- How plans are sized
- Where to see your plan and usage
- Monthly and annual billing
- Add-ons
- FAQs
1 What your plan includes
Every plan bundles three things:
- A contact allowance. The number of contacts you can keep in your audiences.
- Email sending. Marketing campaigns and journeys to the contacts in your account.
- Platform features. Campaigns, journeys, forms, surveys, landing pages, reporting, and integrations, depending on your plan level.
Transactional email and SMS are handled separately as add-ons, so you only pay for them if you use them. See Add-ons, usage, and overage.
2 How plans are sized
Plans are priced by contact tier. As your audience grows, you move up to the tier that covers your contact count. The plan you're on shows both the tier you're in and the contact range it covers, so you can see how much room you have before the next tier.
If your contacts go past your current tier, what happens depends on your account settings. Most accounts simply move up to the next tier. Some accounts have optional overage or auto-scaling turned on instead. All three are explained in Add-ons, usage, and overage.
3 Where to see your plan and usage
Go to Account > Overview to see, at a glance:
- Your current plan and contact tier
- How many contacts you're using against your tier
- Your billing frequency and renewal date
- Any add-ons and how much of them you've used
Tip: Checking your overview before a large import or a big send helps you confirm you have the room you expect.
4 Monthly and annual billing
Plans can be billed monthly or annually. Annual billing is charged once for the year and typically costs less than paying month to month. Whichever you choose, your plan renews automatically on your renewal date using your saved payment method.
You can review what you were charged anytime under Account > Billing. See How billing and invoices work.
5 Add-ons
Two optional add-ons extend your plan:
- Transactional email. Receipts, confirmations, and other one-to-one messages sent through the API. A small allowance is included, and you can buy more in credit packs.
- SMS. Text messages, purchased in credit packs.
Full details are in Add-ons, usage, and overage.